Maintenance request

We can assist you with:

Submitting and Tracking Maintenance Requests

The quickest and most effective way to submit a Maintenance Request is through our Online Tenant Portal. This digital tool not only facilitates a swift submission process but also allows you to monitor the status of any ongoing Maintenance Requests, ensuring transparency and timely updates.

Review Lease Agreement Before Requesting Maintenance

Before submitting a maintenance request, please review your lease agreement carefully. It’s important to understand that certain types of general maintenance might be the responsibility of the tenant, per your lease terms.

Repair Deductible Notice

Most leases include a repair deductible clause, typically set at $250.00. This means that if a repair technician is dispatched for an issue that falls under tenant responsibilities, you will be charged the deductible amount specified in your lease agreement.

Emergency Procedures

For life-threatening emergencies, do not hesitate to call 911 immediately. Ensure your safety and that of others as a primary concern.

Maintenance request

Maintenance Emergency

Fire

Call the Fire Department immediately.

A/C Repair

By Florida Property Code Law, A/C repair is not considered an emergency. We do understand this can be extremely uncomfortable and we will schedule the repair on the day you call or the following day

Heater Repair

Winter Time

Water Leak that is Flooding / Gushing / Overflowing

Turn off water valve to pipe or exterior water main until contractor arrives.

Structure Failure of the building

Example roof collapse, wall collapse, etc.

Broken Doorknob, Lock or Window

Only if it prevents Resident from properly securing unit. If temporary measures can be taken until business hours, resident should wait until regular business hours before contacting management.

No Electricity

Only if there is no electricity and:

  • After Resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on and reset all GFI circuits in the house. Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell, remove all plugs and turn off switch. If necessary, call the fire department.
  • If this is an emergency maintenance situation please do what you can to mitigate the situation (i.e. shut off water valve etc.), ensure your safety and the safety of your family, then call our office and submit a repair request via your TENANT PORTAL. These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please submit a repair request.

If this is an emergency maintenance situation please do what you can to mitigate the situation (i.e. shut off water valve etc.), ensure your safety and the safety of your family, then call our office and submit a repair request via your TENANT PORTAL.

These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please submit a repair request.

Non-Emergency, Routine Maintenance:

Below are just some of the non-emergency or routine maintenance items:

No Hot Water

Broken Appliances

Small water leaks that do not gush water all over the floor

Clogged Toilet or Drain

Per your lease, this is the Tenant's responsibility. Tenant will be responsible and will pay for repairs on broken water and sewer pipes cracked by cold weather, stopped-up plumbing when stoppage is caused by introduction of foreign objects not intended for sewage disposal.

Lockouts are not an emergency!

If you lock yourself out of your home please call a locksmith.